Privacy Policy

Hooked N Hauling LLC (“Hooked N Hauling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact our business, request a quote, reserve a trailer, schedule junk removal, or communicate with us through social media.

• Website: https://www.hookednhauling.com
• Email: todd@hookednhauling.com
• Phone: (417) 464-5532
• Service Area: Springfield, Missouri, and surrounding communities.

Depending on how you interact with our business, we may collect:

• Name, phone number, and email address.
• Service address and general location.
• Information about requested trailer rentals or hauling services.
• Photographs and descriptions of items requiring removal.
• Rental dates, scheduling preferences, and service details.
• Vehicle and driver’s license information when necessary for trailer rental verification.
• Billing and transaction information.
• Messages and inquiries submitted through our website, social media accounts, or third-party booking platforms.
• Website usage information collected through cookies and analytics technologies, where enabled.

We collect information reasonably necessary to provide our services and operate our business.

We may use your information to respond to inquiries and provide estimates; schedule trailer rentals, junk removal, and hauling services; verify rental eligibility and administer rental agreements; prepare quotes, invoices, and booking confirmations; process payments; communicate about services; provide support; improve our website and marketing; maintain business records; and comply with legal obligations.

We may send promotional communications where permitted by law and with any required consent. We do not sell customer personal information to third-party data brokers.

We may use third-party providers to operate our business, including:

• Jobber for customer management, estimates, scheduling, invoicing, and communications.
• Stripe for payment processing.
• Website and rental booking providers for reservations and hosting.
• Google for analytics, search performance, and advertising measurement where enabled.

These providers may process information on our behalf or under their own applicable privacy policies. Payment card information is processed through authorized payment providers. We do not intentionally store complete payment card numbers in our own business records.

Customers may contact us through social media messaging, advertising forms, and other online platforms. When you voluntarily provide contact information, we may use it to respond to your inquiry, prepare estimates, discuss rental availability, or arrange requested services.

We may use automated messaging tools, including AI-assisted responses, to answer common questions and collect information relevant to inquiries. Information submitted through third-party platforms may also be subject to those platforms’ privacy policies. We do not treat a service inquiry alone as consent to receive unrelated promotional text messages or emails.

Our website may use cookies and similar technologies to support functionality, understand visitor activity, and evaluate marketing effectiveness. Depending on the technologies enabled, collected information may include browser type, device information, approximate location, pages visited, and referral sources.

Visitors can manage certain cookies through browser settings. Where required by applicable law, additional choices or consent mechanisms will be provided.

We may share information with trusted service providers when reasonably necessary to operate our business, including booking platforms, payment processors, communications providers, and website hosting services. We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transfer.

We do not share customer information with unrelated third parties for their independent marketing without any consent required by law.

We take reasonable administrative and technical precautions to protect customer information from unauthorized access, disclosure, alteration, or misuse. No electronic storage or transmission system is completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with applicable laws, and fulfill legitimate business purposes.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and legitimate recordkeeping obligations. You may also request that we stop sending optional promotional communications.

To make a privacy-related request, contact todd@hookednhauling.com.

Our services are intended for adults. We do not knowingly collect personal information directly from children under 13 through our website or business inquiry processes. If we learn that such information has been collected improperly, we will take reasonable steps to delete it.

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. Any updates will be posted on this page with a revised effective date.